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Privacy Policy

ACF 365's Privacy Policy

Your personal information is extremely important to us. This Privacy Policy explains in detail how ACF 365 collects, stores, and protects your data.

Last Updated: January 2026
Data Protection

Your Privacy Our Priorities

Below is a summary of the key steps ACF 365 takes to protect your personal information.

SSL Encryption

All your information is protected with 256-bit SSL encryption. No third party can read your data during transmission.

Data Control

You can view, correct, or request deletion of your personal information at any time. You retain full control over your data.

Never Sold to Third Parties

ACF 365 never sells your personal information to third parties. Your data is used solely to improve our services.

Secure Data Storage

Your information is stored on secure servers. Regular security audits and updates ensure the highest level of protection at all times.

Transparent Policy

ACF 365 is fully transparent about what information is collected and how it is used. There are no hidden terms or unclear policies.

Limited Retention Period

No information is retained beyond what is necessary. Once legal obligations are fulfilled, data is securely deleted.

Table of Contents
Important: By using ACF 365, you are considered to have read and agreed to this Privacy Policy. This policy may be updated from time to time.

1 Introduction

ACF 365 (acf365.org) is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how ACF 365 collects, stores, and uses your personal information.

By visiting the ACF 365 website, registering an account, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using ACF 365's services.

This Privacy Policy of ACF 365's Terms and Conditions- will be considered part of it. Both documents should be read together.

2 What Information We Collect

ACF 365 collects your information in several ways. The details are outlined below:

a. Information collected at registration:

  • Full name and date of birth
  • Mobile number and email address
  • Residential address
  • National ID or passport number for identity verification (KYC)
  • Payment information (bKash / Nagad / Rocket number)

b. Information collected automatically while using the platform:

  • IP Address and Device Information
  • Browser type and operating system
  • Log of time spent on each page of the site
  • Gaming history and transaction details
  • Behavioral data collected through cookies and tracking technologies
Note: ACF 365 never stores your full payment card number or bank password. Payment information is always kept encrypted.

Some information may also come from third-party sources, such as identity verification services or social media logins (where applicable). This information is used solely to protect your account.

3 How Your Information Is Used

ACF 365 uses your information for the following purposes:

Purpose Description
Account Management To create, verify, and secure your account.
Transaction Processing To securely process deposits and withdrawals.
Customer Support To respond to your complaints and inquiries.
Promotional Communications To send updates about offers and bonuses (subject to your consent).
Fraud Prevention To detect and prevent suspicious activity.
Legal Compliance To meet regulatory authority requirements.
Service Improvement To analyze and improve the gaming experience.

ACF 365 never sells your information to advertisers or uses it for any purpose not stated in this policy.

4 Who Your Information Is Shared With

ACF 365 may share your personal information with third parties in limited circumstances and for specific reasons:

  • Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive limited information solely for transaction verification.
  • KYC Verification Services: Necessary information may be shared with trusted verification agencies to confirm your identity.
  • Game Provider: Minimum necessary information may be shared to operate the game.
  • Law Enforcement Agencies: Information may be required to be disclosed in response to government or legal orders.
  • Corporate Changes: In the event of a change in ownership or merger of ACF 365, your information may be transferred to the new entity.
To be clear: ACF 365 never sells or rents your information to third parties for marketing purposes.

When sharing information with third parties, ACF 365 ensures that those parties adhere to equivalent privacy protection standards.

5 Cookie Policy

ACF 365 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

Types of cookies we use:

  • Essential Cookies: Essential for core site functionality. Required to maintain login sessions.
  • Performance Cookies: Used to analyze which sections of the site are most frequently visited.
  • Functionality Cookies: Helps remember your preferences, such as language settings.
  • Targeting Cookies: May be used to show you relevant offers and promotions.
Cookie Controls: You can disable cookies through your browser settings. However, disabling certain cookies may prevent some features of the site from functioning properly.

6 Information Security

ACF 365 employs industry-standard security technologies and practices to protect your information. Our security framework operates on the following levels:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Firewall Protection: Advanced firewall to prevent unauthorized access.
  • Regular Security Audits: Regular security reviews conducted by third-party experts.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Limited Access: Only authorized personnel can access user information.

Please note that no system can guarantee 100% security over the internet. While ACF 365 takes every measure to protect your data, we cannot assume full liability for unforeseen security breaches. If you notice any unusual activity, please contact us immediately.

7 Your Rights

As an ACF 365 user, you have the following rights regarding your personal information:

1
Right to Access Your Information

You can request a copy of the information ACF 365 holds about you at any time.

2
Right to Rectification

If any of your information is inaccurate, you may request a correction. We will act on it promptly.

3
Right to Erasure

You may request deletion of your information in certain circumstances (subject to legal obligations).

4
Right to Restrict Processing

You may request that the processing of your information be restricted to specific purposes.

5
Data Portability

You have the right to receive your information in a common format that can be used with other services.

6
Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time.

8 Data Retention Period

ACF 365 retains your personal information only for as long as necessary. Retention periods depend on the type of information and the purpose for which it was collected.

Type of Information Retention Period
Account & Identity Information 5 years after account closure
Transaction History 7 years from the last transaction
Gaming logs and activity 3 years after account closure
Customer Support Contact 2 years from the date of contact
Cookies & Session Data 30 days after the session ends
Marketing consent records 3 years after consent is withdrawn

Information may be retained beyond the above periods if required for legal compliance or dispute resolution. Once the retention period expires, data is securely deleted or anonymized.

9 Minor Protection

ACF 365 is intended strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Important Warning: If we become aware that an account has been created by someone under the age of 18, that account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child has created an account on ACF 365, please contact our support team immediately. We will act promptly and permanently delete all associated information.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Policy Changes

ACF 365 reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified in the following ways:

  • A notification will be sent to your registered email.
  • A pop-up notice will be displayed when you log in to the platform.
  • The "Last Updated" date at the top of this page will change.

Continued use of ACF 365 after any changes takes effect constitutes your acceptance of the updated policy. Please visit this page regularly to stay informed of any updates.

Tips: Keep your ACF 365 email notification settings enabled so that any updates to the Privacy Policy are delivered directly to your inbox.

11 Contact Us

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact ACF 365. Our data protection team is always ready to assist you.

  • Email: [email protected]
  • Live Chat: Click the chat icon on any page of the platform.
  • Response Time: Usually within 24 hours.

Any privacy-related complaint you raise is treated with the utmost seriousness. ACF 365 always operates on the basis of transparency and trust.

General Inquiries

About the Privacy Policy FAQ

No, ACF 365 never sells your personal information to third parties. Your data is used solely for service delivery, transaction processing, and platform improvement.

Yes, you can request that your data be deleted. However, certain information may need to be retained for a specified period due to legal obligations. To submit a request, contact us at [email protected].

Yes. ACF 365 uses 256-bit SSL encryption for all payment transactions. Your payment details are never stored directly on our servers — all payments are processed through a secure gateway.

Absolutely. Every marketing email includes an Unsubscribe link at the bottom. You can also opt out of marketing communications through your account settings or by contacting our support team directly.

Typically, a photo of your National ID (NID), passport, or driving license is required. In some cases, a utility bill or bank statement may also be requested as proof of address. This information is used solely for identity verification.

Yes. In the event of a data breach, we will notify affected users at their registered email address as quickly as possible and take protective measures.
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